Refund policy

By buying at www.EssexCouture .com you are agreeing on our terms and condition:

If you change your mind about a product or find the size isn't quite right, you can return it to us. We are only offer Exchange or a Credit note.

There is a £3.99 postage charge to be resend back to you in case if not be able to delivered.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return must be within 14 days after your purchase to :

Essex Couture

124 High Street

CM164AG Epping

pls put a note with your order numbet

To start a return, you can contact us at info@essexcouture.com or get it in touch directly on what app 00447894584832 . If your return is accepted.

You can always contact us for any return question at info@essexcouture.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, Clearance, last chance or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.